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Frank Morris is the senior learning and development project manager for BMO Bank of Montreal. He has been getting business results through better employee performance since 1984, working for a variety of private and public sector organizations ranging from global financial services companies to local community colleges. Frank holds a bachelor of commerce degree in accounting and IT from Concordia University, a post-graduate certificate in web-based learning from the University of British Columbia, and an MEd degree in adult education from Penn State University.