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Coach/Host/Producer for Online Events

Job Title: Online Event Coach/Host/Producer
Responsible to: Online Events Production Manager
Location: Remote

Company Information

Founded in 2002 and based in Santa Rosa, CA, The Learning Guild is a global community of practice with more than 68,000 members worldwide. The Learning Guild, a media company, is focused on serving the needs of those who leverage learning technologies to manage, design, and develop learning solutions for improving individual and organizational performance.

Position:

Online Coach/Host/Producer is a remote contract position helping presenters prepare for and deliver effective and engaging online event sessions.

This position reports to the Online Events Production Manager. This position is part of a virtual and growing team producing online learning experiences. To be successful in this position, you must have solid online experience in coaching adult professionals, delivering training, designing instruction, and be familiar with the L&D space. You must have advanced online presentation skills as well as the ability to coach others in online presentation techniques. You must have advanced skills in Zoom meeting and webinar, Zoom Events, be proficient in Adobe Connect, and knowledgeable about other web conferencing platforms such as Airmeet, GoToWebinar, WebEx, and other online-event/virtual-classroom/social learning platforms. Intermediate skills with PowerPoint or other presentation software is needed, as is knowledge of other online presentation applications. This position requires a positive presenter-service attitude and the ability to work independently but also as part of a team, juggling multiple priorities, and meeting (and helping presenters meet) deadlines.

Scope 

Working with the Online Events Production Manager and other team members, you will be responsible for helping presenters prepare for and deliver effective and appealing online sessions. No travel is required. Work hours for this position are partly flexible but require specific availability for live events. You will need to provide your availability, and based on that availability, you will be assigned Online Event sessions. Online Conferences are two-day events held on Wednesday and Thursday, with four sessions each day, from 8:30am – 2:00 pm US/Canada Pacific. You will need to be online and logged in at least 30 minutes before the Online Event sessions assigned to you, as well as from 2:15pm – 3:15 pm US/Canada Pacific Time, usually on the Thursday of an Online Conference for team debrief meetings.

Duties and Responsibilities

  • Coaching
    • In advance of each Online Event session, meet in the conference platform with the presenter(s) approximately three times to prepare them and their presentation using a prescribed methodology.
    • Ensure that each presenter’s  technical setup—including hardware, software, and connectivity—is appropriate and functioning properly.
    • Coach presenter(s) on platform capabilities such as polls, chat, slides, screen sharing, breakout rooms, and sharing video and audio files.
    • Coach presenter(s) on presentation style, speech pattern, educational content, materials design, and participant-engagement techniques.
    • Starting with a prescribed session framework, work with or without presenter/instructor(s) to set up the online session utilizing the capabilities of the platform.
    • Remind presenter of upcoming deadlines.
    • Solicit and review presenter handouts or other materials.
    • Make certain presenter(s) know when they need to arrive for their sessions.
    • Escalate issues as needed to the Online Events Production Manager.
  • Hosting
    • Serve as the host during each online session; introducing and supporting the presenter(s), and welcoming and providing basic instruction to participants.
    • Start and stop session recordings at the appropriate times, noting if any edits during the session need to be made.
    • Manage the session room, including admitting participants, running polls, moderating participant questions, keeping track of time, responding to participant feedback and suggestions, managing breakout rooms, etc., and troubleshooting technical issues.
    • Work with the technical-support person for each session to ensure a quality presenter and user experience.
    • As requested, help the presenter with specific session elements.
    • Close each session, encouraging participants to complete any surveys or perform any follow-up activities as appropriate.
  • Reporting – Online Events
    • During the run-up to an event, respond to event status inquiries in a timely manner regarding presenter/session preparation progress and issues.
    • Maintain presenter-tracking files during preparations.
    • Attend and report at team debrief meetings.

Required Skills, Knowledge, and Abilities

  • Expertise in troubleshooting technical issues with Zoom, Adobe Connect, and other online-event/virtual classroom platforms. 
  • Experience and proficiency using Google docs; sharing documents with team members. 
  • Ability to think on your feet and improvise solutions 
  • Presenter-service attitude (your job will be to make the presenters look good, offer suggestions, act as their support person, without promoting yourself). 
  • Ability to remain calm and helpful, and respond quickly, during stressful times.
  • Highly effective presentation skills, including good diction.
  • Intermediate or better skills with Microsoft PowerPoint or other presentation software.
  • Reliable access to a Windows or Mac desktop or laptop computer; wired, high-speed internet connection; cell phone, and quiet workspace for preparation session and live events.
  • Consistently use positive language with presenters, participants, and team members.
  • Self-directed, focused, detail-oriented, deadline-driven, and capable of juggling multiple assignments at the same time.
  • Possesses the highest caliber organizational and planning skills.
  • Works effectively with remote team members, vendors, presenters, and staff.
  • Upholds the highest ethical standards and operates with integrity.
  • Creative and innovative.
  • Intrigued with new technology and ideas.

Education and Experience

  • Associate’s degree or higher.
  • Five or more years of experience coaching adult professionals, delivering training, and designing instruction.
  • Three or more years of experience producing online events and courses in other online-event/virtual classroom platforms.

Reporting Relationship

  • This position reports to the Online Events Production Manager.
  • You will also work closely with other Online Coach/Hosts, marketing staff, and support staff.

 

Guild-provided Training

Because The Learning Guild requires that Online Coach/Hosts use a specific methodology, we will provide training. You will likely receive this training with other newly hired Online Coach/Hosts.

 

Compensation and Location

  • This is a contract (1099) position, invoiced and paid on a flat rate, per-assignment basis.
  • We will also pay you a flat fee for the time you spend training on our methodology.
  • This is a remote opportunity. Currently, most of our events are programmed during the North American/European work day.
  • You will be paid in US dollars.

How to Apply

To be considered for this opportunity, please send a cover letter and your résumé/CV, and any other relevant information to Karyn Gleeson, Online Events Production Manager, kgleeson@learningguild.com.