Learning Solutions 2021 Terms and Conditions

Registration Cancellation Policy

All requests to cancel or transfer attendee registrations must be submitted in writing and can be emailed to service@LearningGuild.com or faxed to +1.707.566.8963. Substitutions can be made at any time up to April 20, 2021. Please call +1.707.566.8990 to arrange a substitution.

Conference Tickets

For full conference cancellations received prior to close of business on April 5, 2021:

  • A $150.00 handling/processing fee will be assessed, and the balance of your registration fee will be refunded. Refunds will be processed within 30 days of us receiving your request.

For full conference cancellations received April 6, 2021 through April 30, 2021:

  • No refunds will be issued.
  • Substitutions may be made to another person at any time.
  • Substitutions may be made to another show to be used within one year.

Note: Registration cannot be transferred to another event more than once.

For full conference cancellations received after April 30, 2021:

  • No refunds or substitutions will be issued.

Pre-Conference Activities

For workshop and co-located event cancellations received prior to close of business on April 5, 2021:

  • A $50.00 handling/processing fee will be assessed, and the balance of your registration fee will be refunded.

For workshop and co-located event cancellations received April 6, 2021 through April 30, 2021:

  • No refunds will be issued.
  • Substitutions may be made to another person at any time.
  • Substitutions may be made to another show to be used within one year.

Note: Registration cannot be transferred to another event more than once.

For workshop and co-located event cancellations received after April 30, 2021:

  • No refunds or substitutions will be issued.

Face-to-Face Event Cancellation Policy

In the unlikely event Learning Solutions is unable to take place as a face-to-face event, it will be conducted as the Expanded Learning Solutions Online Experience. Your registration will be applied to that event (no refunds will be given), with the following additional benefits:

  • You will have access to the expanded Learning Solutions Online Experience, an online event consisting of up to 100 sessions and experiences that will be produced live or recorded, all of which you will also have access to on demand at your own convenience.
  • You will receive two additional complimentary passes to the Learning Solutions Online Experience to share with others your team.
  • You will receive 50% off your conference registration for next year’s Learning Solutions, or any Learning Guild conference in 2021 (fully transferable).
  • Your pre-conference workshop registrations (if applicable) will be rolled into next year’s Learning Solutions, or any Learning Guild conference in 2021 (fully transferable).

COVID-19 Code of Conduct Policy

The Learning Guild will, along with our partners, prioritize the health and safety of all attendees as we build the Learning Solutions experience. We anticipate the need to put certain requirements in place for all attendees to enhance the safety for all, such as wearing masks or avoiding handshakes. These requirements will be communicated on the COVID-19 Updates page on the Learning Solutions website as they develop and via email to all registered attendees the week before the event.

Everyone registering for Learning Solutions does so on their own accord and based on their own personal determination of what they consider safe. With your completed registration you agree to assume all responsibility for your health as it relates to COVID-19, and to indemnify and hold harmless The Learning Guild and Focuszone Media, Inc. for same.

IMPORTANT: Your registration for Learning Solutions 2021 assumes you agree to adhere to any and all requirements we put in place to ensure the safest environment for all attendees. Anyone who refuses to adhere to these requirements will not be permitted to participate in Learning Solutions activities.


Code of Conduct

How to report harassment

If you are being harassed, or notice that someone else is being harassed, please bring it to the immediate attention of the event staff, or contact our executive director, David Kelly, at dkelly@LearningGuild.com.

Conference staff can be identified by staff name tags and their blue shirts/sweaters marked with The Learning Guild logo. During most of the conference, the easiest place to quickly locate a staff member is at the Registration desk.

Why do we have a code of conduct?

At The Learning Guild, we assume that most people are respectful and well-intended. We also want everyone to enjoy the conference itself and the great networking and community richness that happens when we get together in person.

To do that, though, we need every Learning Guild conference to be a harassment-free experience for everyone. And that’s why we will not tolerate harassment of conference participants in any form—in person or online. A code of conduct helps us be clear about what is considered harassment and how to report it if it happens.

How do we define harassment?

Harassment includes offensive verbal or written comments related to gender, age, sexual orientation, disability, physical appearance, body size, race, or religion (or lack thereof); displaying sexual images in public spaces; deliberate intimidation; stalking; following; harassing photography or recording; sustained disruption of talks or other events; inappropriate physical contact; and unwelcome sexual attention.

Participants asked to stop any harassing behavior are expected to comply immediately.

Sponsors and vendors are also subject to the anti-harassment policy. In particular, sponsors should not use sexualized images, activities, or materials. Booth staff (including volunteers) should not use sexualized clothing/uniforms/costumes, or otherwise create a sexualized environment.

What actions will be taken?

If a participant engages in harassing behavior, the conference organizers may take any action they deem appropriate, including expulsion from the conference with no refund.

We thank you for your help in keeping the event welcoming, respectful, and friendly to all participants.

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