Overcoming the Challenge of Introducing an LMS to a Resistant Audience

Conference Archive

Learning Solutions Conference & Expo 2019 - March 26, 2019

Emily Hicks-Rotella

Director, Learning Systems
New Leaders

Introducing a technology system like an LMS to internal or external audiences is always challenging. You will deal with resistance around the time commitment, reluctance to learn a new system, or just plain aversion to change. Perhaps most significantly, you may also need to influence the learning culture at an organization or among an external audience group. You can hit roadblocks at every turn: from communicating about the new system to designing new best practices and standards; from creating new processes and accountability systems to getting buy-in and building champions. How can you keep yourself on track to a successful LMS implementation and adoption?

This session will take you through all parts of an LMS implementation: vendor research and choice, design and build of the system, and rollout and adoption of the system. It will illuminate the variety of roadblocks that can arise. You will then review the tools and approaches available to LMS owners and administrators to overcome these roadblocks. You will have a chance to share your unique context and challenges, and work together to create solutions and approaches. You will learn how to focus on defining the learning culture at an organization or with an external audience group, and how to influence and shift that culture to guide success with your LMS.

In this session, you will learn:

  • About roadblocks to anticipate when implementing your LMS
  • How to address audience roadblocks to LMS implementation
  • How to define a learning culture at an organization or external audience
  • How to influence an organization’s or external audience’s learning culture
  • How to market your new LMS to your audience


Managers, senior leaders (directors, VP, CLO, executive, etc.), and LMS admins and owners

Technology discussed in this session:

Learning management systems, internal wikis, and Google Suite tools


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