Performance Support: Enabling Productivity at Point-of-Work

Conference Archive

Learning Solutions Conference & Expo 2019 - March 27, 2019

Gary Wise

Founder/Principal Strategist
Human Performance Outfitters

Training alone cannot drive performance, only contribute to it; that’s the root of the problem. L&D already excels within long-held training paradigms to deliver effective knowledge transfer—it’s not wrong, it’s just not enough! The business needs workforce productivity, meaning consistent performance at Point-of-Work, where performance represents the productivity end of a learning-performance continuum. In the current training paradigm, Point-of-Work is out of scope. Traditional training needs assessments cannot inform “intentional design” frameworks like the Five Moments of Need or even 70:20:10, both of which enable convergence of learning with work. Point-of-Work and moments of need are also out of scope for existing LMS technology. Both the conversation and tactics must change, because stakeholders have a blind spot—they expect one thing, training, and it’s not enough.

In this session, you will learn: cross-industry tactics and methods to identify and apply; which conversations need to change, and a proven tactic to succeed; a methodology to build seamless continuity across a learning-performance continuum from Point-of-Entry to Point-of-Work; Point-of-Work assessment tactics to capture performance attributes across the learning performance ecosystem; and technology implications critical to adopting a Point-of-Work solution discipline.

In this session, you will learn:

  • An effective technique to change the conversation to performance
  • About core Point-of-Work performance attributes found in any ecosystem
  • About the components of a Point-of-Work assessment methodology
  • A strategy for integrating agile intentional design methods into frameworks like the Five Moments of Need
  • About the technology implications of integrating performance support


Designers, developers, managers, and senior leaders (directors, VP, CLO, executive, etc.)


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