The Digital Makeover: The Make-It-Work Moments

Conference Archive

Learning Solutions Conference & Expo 2019 - March 27, 2019

Elizabeth Hanna

Digital Lead Producer

Tera Pham

Senior Manager of Learner Experience

It’s that Herculean challenge, the digital makeover. Take a biweekly face-to-face simulation, costing the firm millions of dollars in travel, expenses, and staffing, and turn it into a rich digital experience. Prepare learners with tools, resources, and training to begin their career. Also, make sure they feel welcomed, understand expectations, and are grounded in the firm’s structure, priorities, and methodologies. Oh, and you have four months to do it!

In this case study session, find out how a large professional services firm transformed an in-person consulting simulation for experienced hires from face-to-face into a virtual experience by using design thinking and agile project management approaches to the development. You’ll explore creating simulations, including when and when not to use them. You’ll learn how to develop an engaging and competitive experience to promote team-building, relationship development, and collaboration in a virtual environment. You’ll also practice identifying opportunities for phased development that sometimes lead to a faster, less expensive way to engage learners.

In this session, you will learn:

  • How to use design thinking with the challenges of converting face-to-face activities to digital
  • How to design and structure branching scenarios to meet learning objectives in differing competencies
  • How to implement a phased approach to asset creation to meet any development timeline
  • How to increase engagement with competitive simulations
  • How to leverage web-based tools to foster collaboration and networking


Designers, developers, managers, senior leaders (directors, VP, CLO, executive, etc.), strategists, and architects

Technology discussed in this session:

BranchTrack, Cisco WebEx Training Center, Articulate Storyline, Cornerstone OnDemand, and Microsoft PowerPoint


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