Maximizing Your Social Learning Community with an SME Contribution Platform

Conference Archive

Learning Solutions Conference & Expo 2019 - March 26, 2019

Kimberley Parsons

Senior Learning Manager
Capital One

Today’s L&D teams are democratizing learning through social learning platforms: the “un-LMSs.” Yet, you still need to drive formal learning agendas for the organization. The paradox becomes how to both push and pull learning. Capital One’s Tech College team set a goal to drive an organizational learning agenda by tapping into the “maker” energy of Tech College learners. To achieve this, they implemented a social learning platform that gave any learner the ability to contribute content. While they saw learners endorse and create content, the system didn’t offer a way to align creators with Tech College’s learning agenda. To remedy this, the team built an app to connect experts to Tech College content creation, teaching, mentoring, and speaking opportunities.

In this case study session, find out how Capital One’s Tech College team tapped into the social learning community to design, deliver, and scale learning experiences aligned with their strategic goals by building an SME contribution platform. You’ll gain insights on the value of moving from a social learning culture to a social contributor network that helps further organizational learning goals. You’ll explore how an SME contribution platform can help you take advantage of the expertise and energy in your social learning communities through the power of the “ask,” and how it can be a nice complement to the main social learning platform.

In this session, you will learn:

  • About the benefits of a social SME contributor network
  • Which core platform features you need to enable a social SME contributor network
  • About limitations that might exist in social learning platforms to connect SMEs to contribution opportunities
  • What synergies and friction can exist between integrating a social learning and SME contribution platform


Managers and senior leaders (directors, VP, CLO, executive, etc.)

Technology discussed in this session:

Social learning platforms and a custom-built SME contribution platform


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