When Your Client Won’t Budge: Tips for Avoiding the Information Dump

Conference Archive

DevLearn 2018 Conference & Expo - October 26, 2018

Christina Grimsley

Senior Learning Specialist
EnCompass, LLC

Your client provides a lengthy slide deck and asks you to create an engaging and fun course. You roll up your instructional design sleeves and start slashing unnecessary content and preparing a learner-focused design where learners practice scenario-based decision-making. But what do you do when your client rejects your design and demands a locked-navigation course that uses every word from their lengthy slide deck?

In this case study session, find out how to move beyond the information dump even when your client isn’t budging. You’ll discover ways to incorporate the information your client deems necessary while simultaneously avoiding information overload. You will also explore options that provide learners more freedom and control over their learning path while meeting your client’s request to lock down the navigation. This session will also provide you with ideas on how to tie together every element of the course to both enhance learning retention and strengthen your pitch of an unlocked course structure to your client.

In this session, you will learn:

  • Creative ways to organize content so that it is meaningful to learners
  • How to redesign the content to enable learners to learn from their mistakes
  • About options that provide learners navigational control over their learning experience without fully unlocking the course navigation
  • Strategies to tie every course element—including performance objectives, content, and assessment questions—together to help learners grasp the material


Designers and developers.

Technology discussed in this session:

Articulate Storyline 2.


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