Define the Learning Problem Before Determining the Solution

Conference Archive

Learning Solutions Conference & Expo 2018 - March 27, 2018

Beatrice Conley

Enterprise Solutions Manager

You’re looking for a learning solution; that’s why we’re all here. But first, let’s take a step back and look at the learning problem—how do you define it? How do you measure it? When the challenge is well-defined, the learning solution becomes clearer. So let’s try defining the problem from a new perspective—the learner’s. The learner is the first key stakeholder in education, so why don’t we put ourselves in their shoes to properly identify the problem and the solution?

In this session, you will discover how some of the world’s leading organizations define their learning problems and create a framework to identify the right solution by starting with the learner experience. Regardless of industry, there has been a clear education/experience gap. This gap continues to expand between the needs of today’s learners and the way the experience is delivered. We will walk through a breakdown of today’s typical learner and the typical learning experience, then explore which aspects of the learner’s journey needs some love to find the right learning solution.

In this session, you will learn:

  • What today’s learner looks like
  • Why it is important to take a deeper dive into the problem prior to exploring solutions
  • How to identify the learner’s journey and the gaps in that journey


Intermediate to advanced designers, developers, managers, directors, and senior leaders (VPs, CLOs, executives, etc.).

Technology discussed in this session:

Adaptive Engine, Mobile/Omni-Channel. 


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