You’re sold on the benefits of performance support, but your internal customers don’t “get” it. With an LMS full of eLearning courses, your learning organization isn’t ready to jump full bore into a performance support approach to learning, and your IT department won’t be investing in performance support delivery technology anytime soon. How can you use your existing assets to create working solutions that prove the worth of this approach?

This session will show you how you can repurpose conventional eLearning content so that it’s accessible and targeted to each of Gottfredson and Mosher’s five moments of learning need, using technology you likely already have. Using a systems training case study, you’ll explore the transformation of an existing eLearning course into a blended solution that provides initial training, learning reinforcement, performance support, and reference, all within the confines of the original authoring tool (in this case, Storyline 360). In doing so, you’ll look at redesigning content, user interface, and navigation to optimize usability for each purpose.

In this session, you will learn:

  • Why a typical eLearning course does not effectively support performance
  • How to map content from an eLearning course to the moments of learning need
  • Guidelines for transforming training content to serve reinforcement, support, and reference purposes
  • How to leverage the capabilities of your authoring tool to make the content usable at each moment of need


Intermediate to advanced designers, developers, and managers.

Technology discussed in this session:

Articulate Storyline 360.