Conquering Compliance with Performance Support

Conference Archive

Learning Solutions Conference & Expo 2018 - March 27, 2018

Molly Petroff

Education Specialist
Saint Vincent Hospital

Often, the traditional mandatory training required by regulatory agencies does not adequately prepare staff to perform the tasks as expected. Reviewing the information once a year, staff forget the information before they are required to complete the task on the job. It’s no surprise, then, that when surveys or inspections occur, staff are unable to perform as required.

This case study session will explore how one healthcare institution implemented performance support (PS) to overcome the “forgetting curve” and provided safety information for associates directly in their workflow. Now as questions occur, staff have immediate access to specific answers, allowing them to quickly return to the task at hand. The new process successfully documented compliance and achieved surveyor recognition for “exemplary safety education.” This session will briefly review PS concepts, demonstrate the process used for development of the PS, and discuss how it was implemented in conjunction with mandatory training.

In this session, you will learn:

  • Basic concepts of performance support
  • How to incorporate the PS Pyramid into PS
  • How to define requirements to be included in a PS solution
  • How to prepare staff for a regulatory survey after implementation of PS


Novice to intermediate designers, developers, managers, directors, and senior leaders (VP, CLO, executive, etc.).

Technology discussed in this session:

Demonstration of the EPSS (electronic performance support system) developed on Ontuitive’s LearningGuide Manager.


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