Inspiring Competence and Confidence Using Video: A Case Study

Conference Archive

Learning Solutions Conference & Expo 2018 - March 28, 2018

James McCarthy

Instructional Technologist
Dartmouth-Hitchcock Medical Center

Logan Stahler

Instructional Technologist
Dartmouth-Hitchcock Medical Center

Opportunities for practice, reflection, and receiving feedback are essential for improved job performance. Dartmouth-Hitchcock Medical Center (DHMC) found that medical resident training did not yield an increase in the number of autopsies completed. Further, the residents felt unprepared for conversations with grieving family members when seeking approval to conduct an autopsy. The learning team was enlisted to develop a new approach to resident training to boost autopsy rates.

In this session, you’ll learn how DHMC enhanced the traditional medical resident’s training experience by threading video, simulation, and live role-playing into a learning path targeting two areas for improvement: knowledge of the autopsy process, and effective and empathetic communication skills. You’ll explore how video offered opportunity for knowledge acquisition, reflection, and feedback. You’ll find out how residents demonstrated their autopsy knowledge and communication skills through branching simulations where the clinician-family interactions don’t always go according to plan. You’ll see how role-playing at the DHMC Simulation Center provided opportunity for practice and for giving and receiving feedback on performance.

In this session, you will learn:

  • Why practice and feedback are essential for improved job performance
  • How video can be transformed from a passive experience to an interactive event
  • The importance of a needs assessment when starting a new project
  • How to bring big training ideas to fruition with a small team


Novice to intermediate designers, developers, project managers, managers, and directors.

Technology discussed in this session:

Video, Articulate Storyline 360, BranchTrack, LMS, SurveyMonkey, and Adobe Premiere.


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