Intelligence Augmentation: AI Technology and L&D

Conference Archive

DevLearn 2017 Conference & Expo - October 25, 2017

Kenneth Hubbell

Sr. Mgr. Instructional Design Strategy & Innovation, SVP
Wells Fargo Bank

Today’s learners are faced with an ever-growing surplus of content to learn, process, and employ in their careers. Companies have terabytes of knowledge, skills, behaviors, and standard work required for successful day-to-day operations. They need to empower their employees with a system for efficiently building on or augmenting the capabilities each person brings to the organization. Intelligence augmentation is one possible solution.

In this session, you’ll examine several major AI voice technologies and how they’re being used today. You will also hear and see how natural language voice interfaces can be used for learning and knowledge management, including demonstrations of hands-free, multi-level instruction complemented by audio and visual feedback. This session will give you the opportunity to engage in a conversation about what new user experiences this technology can provide your audience—not years in the future, but today!

In this session, you will learn:

  • What intelligence augmentation is
  • How natural language interfaces work in practice
  • What technologies are involved with personal assistant technologies
  • What the implications of intelligence augmentation are for L&D


Novice to intermediate designers, managers, directors, and senior leaders (VP, CLO, executive, etc.).

Technology discussed in this session:

Google Home, API.AI, Amazon Alexa, and others.


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