The Social Network: Using Communities to Enhance Development Programs

Conference Archive

DevLearn 2017 Conference & Expo - October 25, 2017

Erin Patterson

Senior Instructional Designer
World Wide Technology

Leadership development programs come in numerous shapes and sizes. At many companies, though, logistical constraints limit the scope of these programs to just employees at headquarters, which limits the opportunity for people at other locations to build their leadership skills. World Wide Technology wanted to open its leadership program to employees who were located in remote offices. But how could the company give these employees the same learning experience as those at headquarters?

In this case study session, you’ll learn how World Wide Technology incorporated social learning to connect remote and headquarter employees participating in the leadership program. You’ll learn how to add social learning into a long-term development program, as well as how to foster and encourage growth of a social community. You’ll explore samples of storytelling in social media as it relates to learning, various roles within a social community, and measurements you can use to show the value and difference social learning can make for a learning program.

In this session, you will learn:

  • Why social learning is an effective way to continue knowledge sharing and transfer after major events in a learning program
  • How to start and foster growth of a social community
  • How to use everyday tools to begin social learning in your organization
  • About metrics you can use to measure social learning effectiveness

Novice to intermediate designers, managers, directors, senior leaders (VP, CLO, executive, etc.), social media managers, and content managers who have some level of experience using social media and creating blended or multifaceted learning programs.

Technology discussed in this session:
Social media and intranet (NewsGator, Slack, Facebook, Twitter, LinkedIn, and Microsoft SharePoint).


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