Like many roles, the world of slot machine technicians is growing more complicated and more technical every day. They have dozens of games, signs, and controllers to install and support and have several cases to address a day. How can people in situations like this keep track of it all? With their smartphone! In their hand they have access to an easy-to-use mobile tool for performance support and continuous learning.

In this case study session, you’ll find out how Aristocrat Technologies transformed the technician from a stack of papers and a tired memory to a lean mobile superhero who participates daily in personalized continuous learning and just-in-time performance support. You’ll look at how Aristocrat modernized its approach to supporting technicians and used mobile devices to provide them with mLearning, performance support, access to technical documents, and a knowledge base while working in remote parts of North America. Thanks to these devices, gone are the tree-killing days of printing 145-page technical notes and trying to recall training from a month earlier in a high-stress environment!

In this session, you will learn:

  • What process the team used to analyze the business challenge
  • How they chose to implement this program
  • What hurdles they faced in transforming a manual workforce to a mobile one
  • Which vendors they partnered with to complete the mobile implementation

Novice to intermediate designers, managers, project managers, directors, and senior leaders (VP, CLO, executive, etc.).

Technology discussed in this session:
Mobile devices.