According to the “Five Moments of Need” model set forth by Bob Mosher and Conrad Gottfredson, there are moments when a learner requires certain bits of information in order to perform assigned tasks more efficiently and effectively. Just-in-time video is a great solution for those moments. But who will create those videos?

In this session, you’ll explore how subject matter experts (SMEs) can create short, just-in-time performance support videos for specific conditions or situations in which people require instruction or assistance. You will see a demonstration of the production process and receive a roadmap for success.

In this session, you will learn:

  • About the process that makes the best use of everyone’s time
  • How to fit the moment-of-need model into your organization
  • How to identify the right approach for each moment of need
  • About a concrete example to share with your SME team
  • Tips for coaching and support

Novice to intermediate designers, developers, and project managers.

Technology discussed in this session:
Video production and process.


Session Video