Learning at Our Fingertips, Where It Belongs

Conference Archive

Learning Solutions Conference & Expo 2017 - March 23, 2017

Malcolm Poulin

Senior Director, Strategy and Market Relations

Knowledge retention for traditional training events is often low. Don’t worry about it. Instead, invest where all learning and performance support really happens—the classroom (10 percent), from colleagues (20 percent), and on the job (70 percent). The magic happens when you can develop and maintain all content in one effort and use it everywhere; that includes at your fingertips—when, where, and how you need it. 

In this session, you’ll discuss why this “magic” works and how it can satisfy any workforce, wherever they work and however short their attention span. You’ll uncover how performance support is personal to what people are doing and who they are. At the end of this session, you’ll not only know why learning at your fingertips is so effective, you’ll also walk away with examples and models of how it can work in any organization.

In this session, you will learn:

  • About examples of specific organizational victories and failures
  • About scenarios to satisfy all aspects of workforce enablement—conceptual learning and procedural enablement and compliance
  • About the maturity model for workforce performance support

Novice to intermediate designers, managers, directors, and senior leaders (VP, CLO, executive, etc.).


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