Forgetting What We Know: Re-conceiving Performance Support as Performance Learning

Conference Archive

FocusOn Learning 2016 Conference & Expo - June 8, 2016

Morris Davis (Host)

Associate Professor
Drew University

Rory Francis

Performance Development Design Manager
Huntington National Bank

Jeremy Smith

Senior Learning Solutions Manager
Herman Miller

Veronica Yan

Postdoctoral Researcher

With its shift of learning away from information overload delivered in large chunks to learning in more manageable increments within the context of work, performance support is already an improvement on traditional methods of training. Looking to further improve learner performance, in this session we’ll discuss the possibilities of imagining “support” as “learning” with insights from psychological and neuroscience research. Building on unconventional notions about the nature of memory, constructing learning methods on a “remembering” curve, and attending to the learning environment are just a few of the opportunities we will explore in this open conversation with panelists.


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