Performance support is typically designed and developed separately from other training solutions. As such, it becomes a solution that may not be used as it was intended, if at all. When part of a complete solution, performance support better serves to enhance and reinforce formal learning initiatives for a more effective solution.

In this session, you will learn the benefits of designing performance support as part of a holistic learning strategy that focuses on performance. This strategy allows you to link performance tasks to performance support resources during training, so that when learners need performance support in a real situation, they can find and apply with confidence. This session will show you how to create performance-oriented learning solutions that positively affect your organization well after training is over.

In this session, you will learn:

  • About learning in action
  • About performance support visibility
  • Design considerations for better performance support visibility
  • The effect such a design can have on learning in action

Novice to advanced designers.

Technology discussed in this session: