Applying Performance Support Across the Learning Continuum

Conference Archive

Learning Solutions Conference & Expo 2016 - March 17, 2016

Molly Petroff

Education Specialist
Saint Vincent Hospital

If you taught them this, why don’t they do it? Educational services at Saint Vincent Hospital got tired of hearing this question and started looking for a new learning paradigm for the institution. The solution was found in performance support. By blending learning opportunities and performance support for associates—before a class, during a class, and on-the-job—Saint Vincent is able to significantly impact job performance.

In this session, you will learn the principles of performance support, the process of gaining buy-in for performance support at Saint Vincent Hospital, and how performance support was successfully blended into a learning continuum for several projects. Details will be provided and examples will be shared. You will have the opportunity to step through the process of developing a fully integrated performance learning plan and discuss potential points of implementation for your organizations.

In this session, you will learn:

  • The difference between job aids and true performance support
  • The benefits of providing performance support throughout the learning ecosystem
  • Steps to be taken to implement performance support throughout the ecosystem
  • The potential metrics to be used to determine the success of the implementation

Advanced developers.

Technology discussed in this session:


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