In early 2014, Jane Bozarth’s husband was diagnosed with a large tumor perched atop his brain stem like a golf ball on a tee. The story of his surgery and recovery—“Performance Matters,” which appeared in The eLearning Guild’s Learning Solutions Magazine—became the most popular piece she’s ever published. This session will explore the story, its associated observations, and issues learned throughout relevant to L&D.

In this session, you will learn, from practical examples, the importance of human-centered design and systems design. You will learn how to address performance at the moments of learning need and the important ties between learning-practice-performance. The best L&D practitioners recognize that the performer is an actor in a system and the future L&D practitioner must design beyond the past limitations of the standalone course.

In this session, you will learn:

  • The significance of human-centered design for both learning and performance
  • How thoughtful and intentional design considers the interaction of all elements in a system (putting the S back in ISD)
  • To consider the moment of learning need(s) when designing for learning and extended performance support
  • Why designing beyond a discrete learning event will be a critical skill for L&D practitioners

Novice to advanced designers and managers.

Technology discussed in this session: