There is an increasing appetite for knowledge in high-competition business environments. At the same time, when knowledge and information are growing at the fastest pace, it is nearly impossible for employees to retain and recall everything that they know or need to know to perform. With a large part of the workforce always on the move, how to reach them effectively and deliver performance support is a challenge all L&D teams face.

In this session, you will engage cases and demonstrations of performance support tools based on learning technology. You will see how these tools, used in tandem with traditional learning, provide the short bursts of critical knowledge based on employee demand. You will learn various design strategies that can be opted for designing these tools and see a demonstration of the various platforms and technologies used in development of these tools. You will also learn the critical do’s and don’ts when developing these tools.

In this session, you will learn:

  • How to effectively support training with performance support tools
  • About the various technologies and strategies used to create such solutions
  • The benefits incurred by satisfied clients that have adopted these solutions
  • What works and what doesn’t while developing these tools

Audience:
Novice to advanced designers, developers, project managers, managers, and directors.

Technology discussed in this session:
Responsive performance support tools that work across devices.

Handouts