Dairy Queen’s Global New-product Training Using Agile Development

Conference Archive

DevLearn 2015 Conference & Expo - October 1, 2015

Christopher Allen

Chief Strategy Officer
Allen Interactions

Kimberly Brastad

Director, Global Curriculum/Training
American Dairy Queen

There are several methodologies that can be employed in training development projects, but when time, cost, and quality are not negotiable, an agile development approach may be ideal. Dairy Queen recently introduced a brand-new product line to its 6,500+ franchise organization. In preparation for this momentous rollout, Dairy Queen needed to create an interactive training program to quickly prepare thousands of franchisees and their crew on the sales and operations of an entirely new product platform for worldwide delivery.

In this case study session you will learn how the Successive Approximation Model (SAM) was used to analyze behavioral and performance needs and design effective and intuitive learning templates. You will also see how Dairy Queen progressed through this agile process, beginning with brainstorming sessions, iterative functional prototype reviews, and the development and review cycles of new product eLearning courses. Additionally, the needs for localization and delivery methods required for a global market will be discussed.

In this session, you will learn:

How to follow an agile development approach for rapid, flexible, and effective solutions
To design effective sales and operational interactions for global, front-line employees
Best practices for developing a localization strategy for agile development projects
To employ reusable learning objects/templates that allow for constant, rapid changes and still support localization
How to create offline, executable (CD/DVD-based) instances of a web-based learning solution

Audience:
Novice to advanced designers, developers, project managers, and managers.

Technology discussed in this session:
ZebraZapps, Node Webkit, PC/Mac.

Handouts

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