Performance support can truly transform the way an organization looks at training and the way it supports the workforce. However, the promise of such a transformation is about more than just the performance support tools and resources you provide. Truly transformational performance support programs go beyond the tools and resources and target the organizational culture.

In this session you will learn from a case study that explores how Bank of America transformed their business via performance support. You will discuss the challenges they encountered—including changing the way over 250 learning professionals saw their work—and how they overcame them. You will hear the benefits of making this shift and learn strategies that can help you start a similar shift in your organization. 

In this session, you will learn:

  • How performance support can transform a business
  • What challenges a shift to performance support can encounter
  • The role of change management in this transformation
  • Strategies for shifting your organization towards performance support 

Intermediate and advanced managers and directors.

Technology discussed in this session: