Amway’s end-user base comprises over 3 million independent business owners who are located all over the world. These users are more and more mobile, and meeting their training needs required a shift in the way the company targets and creates solutions, from a traditional desktop environment to mobile just-in-time (JIT) multiple devices.

In this session you will explore a case study of how Amway’s training organization moved to “mobile first” as the way to approach solutions. You will discover how the company expanded its solutions, from desktop, web-based training to solutions that preserve educational integrity and enable access via the multitude of desktop and mobile devices used by Amway’s business owners. You will learn how a focus on JIT performance support allowed these new solutions to better meet the needs of the company’s increasingly mobile users.

In this session, you will learn:

  • How to identify materials to use in mobile solutions
  • How developing a mobile strategy will assist your process
  • How to choose a starting point project
  • How to compare solutions

Novice and intermediate designers and project managers.

Technology discussed in this session: