We often describe the shift towards performance support as a linear journey, one that continues in a single direction. The reality is quite different. Over time an organization’s utilization of performance support rises and falls with the changing tides. Managing your journey over the course of time can be a challenge. 

In this session you will examine the opportunities and challenges of managing a performance support strategy in a business over an extended period. You will explore a case study in which performance support has been used in a large organization for over seven years. You will explore the impact of changes over time and the strategies that have been used with the greatest success. 

In this session, you will learn:

  • How performance support strategies evolve over time
  • How to manage performance support strategies when technologies change
  • How to manage performance support strategies when organizational priorities shift
  • How to manage performance support strategies when sponsors change

Audience:
Intermediate and advanced managers and directors.

Technology discussed in this session:
N/A

Handouts