The know-it-all’s days are over. No more is the single person who has all of the answers valued in an organization. This person represents not an asset, but a risk. However, knowing that the information the expert has needs to be shared is the easy part; enabling them to share is something else.

In this session you will explore how to get knowledge from an SME’s mind into a performance support or training solution with quality and speed. You will examine a process that uses templates and tools to streamline transfer of the knowledge. You will discover how these templates help SMEs organize their knowledge, and how that helps them to share it. You will also explore the many pitfalls to avoid when working with SMEs.

In this session, you will learn:

  • How templates help SMEs organize their knowledge
  • How using a tool such as uPerform streamlines the creation of PSS, training, and documentation
  • The benefits of a single-source authoring tool
  • Pitfalls to avoid when working with SMEs

Audience:
Novice to advanced designers, developers, and managers with a basic understanding of performance support and instructional design principles.

Technology discussed in this session:
uPerform.

Handouts