Sneaking Up on Them: Introducing Performance Support to the Organization Slowly

Conference Archive

Performance Support Symposium 2015 - June 10, 2015

Christiana Houck

Director of Learning Solutions
Aristocrat Technologies

Despite a limited budget and a history of “check the box” training, Aristocrat Technologies organization wanted to increase just-in-time training by providing easy to consume nuggets. Management wanted tests that showed that workers knew the content at a specific point in time, but were less concerned with the worker knowing the content when needed. It wanted to find ways to address these just-in-time needs while still providing the content knowledge expectations desired by management.

In this session you will explore how the company used subject matter experts, Yammer, Oracle Learning Management System, Slidedocs, and a phased rollout of training and development to increase knowledge, have knowledge ready when the worker needed it, and go deeper with the content. You will examine various ways to integrate performance support into your organization’s existing network. You will learn from this case study what worked, what didn‘t, and why.

In this session, you will learn:

  • Ways to integrate performance support in the network already in place in the organization
  • How to leverage subject matter experts throughout the organization to increase engagement
  • Methods to satisfy management‘s checklist training requirements and the learner‘s development
  • Processes needed to implement the program
  • Points of success and failure of our implementation
  • Changes to workflow and processes for the training department

Novice designers, developers, managers, and project managers.

Technology discussed in this session:
Yammer, Oracle, LMS, Slidedocs, Captivate, Camtasia, and GoAnimate.


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