We often think of competence as a fixed point: Either you are competent or you are not. With this thinking, Einstein was just a competent physicist and the Beatles were only a competent band. And try telling Olympians that they are merely competent athletes. What an uninteresting and stagnant world we would live in if everyone were just competent at what they do.

In this session you will take a different look at competence, one that sees capability and performance as fluid, moving targets. You will explore moving beyond competence to a “performance journey” that takes workers from novice to mastery. Participants will discover how to get a better picture of where learners are, where they’ve been, where they are going, and what approach is best suited for their level of experience and expertise.

In this session, you will learn:

  • Why training to competency is a myth
  • How to better understand each worker’s learning journey
  • How to take this understanding into account when building learning and performance support solutions
  • How to match a solution to the actual need

Novice and intermediate designers, developers, and managers.

Technology discussed in this session: