Bank examiner staff, on their way to becoming commissioned examiners, must complete hundreds of hours of training and participate in multiple on-the-job learning experiences. This creates a challenge to ensure that the learning and performance-support resources are provided to this community in a way that allows the learner to get the up-to-date support needed within weeks, or sometimes days, of a new job assignment.

In this session you will learn how the Federal Reserve System’s banking supervision and regulation business line evolved its primary learning resource, the “Learning Center,” from a basic learning portal to a fully integrated learning and performance-support system. You will explore how this system provides context- and job-specific learning resources and fully integrated curriculum support to examiners who must learn the job while performing the job. You will discuss the creative solutions the learning-center designers and developers discovered that will give you numerous ideas to apply in your own performance support system.