Transforming Retail Learning Strategy with Performance Support—Bringing the Vision of Business Improvement to Reality

Conference Archive

Performance Support Symposium 2014 - September 8, 2014

Jay Kuhlman

Executive Vice President, Americas

Mike Law

Senior Manager, Enterprise Content Solutions
The Home Depot

As a learning and training professional, it’s your responsibility to continually make improvements in support of the business. Often, that is accomplished via supporting an upgrade to an existing system or implementation of the latest and greatest technology, which can take months or years to complete.  Today’s business systems require more autonomy, creativity and agility in order to align your business to the rapidly-changing market.

Traditional context-sensitive help tools have been effective in the past, but technology has improved these capabilities beyond simple step-by-step guidance to the point where an EPSS system can actually augment the functionality of the core system-what we call Automated Business Improvement.

Come hear one of the industry’s thought leaders, Mike Law of The Home Depot, share his Performance Support case study targeting Assima’s innovative Performance Support solution to help his company achieve its vision of a smarter, more efficient business due to its unique Automated Business Improvement capabilities.


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