- Learning Solutions
- Research Library
- Guild Publications
- Sponsored Library
- Online Events Archive
- Conference Archive
- DemoFest Archive
Goodwill’s Mobile Journey: From Concept to Implementation
mLearnCon 2014 - June 26, 2014
Director of Technology Based Learning
Goodwill Industries International
Like many organizations, Goodwill is facing the challenge of supporting a large mobile workforce. It has over 2,700 retail stores staffed with sales associates and processing staff. There is usually no more than one computer in any single location that is available for training. Due to the premium placed upon retail floor space, expanding the desktop-based PCs that are available is prohibitive. This created a difficult challenge to provide training, share knowledge, and disseminate/gather information for the workforce.
In this session participants will explore Goodwill’s approach to solving this problem using authoring tools, text messaging, and a mobile platform. You will learn how it was able to minimize the time required to implement this solution and will discover the benefits it has seen since the solution was implemented. You will leave this session with an understanding of the process used to develop this solution, and tips to replicate the solution in your own organization.
In this session, you will learn:
- About various technologies to start your mobile learning journey
- The process Goodwill used to implement mobile learning
- How to address human resource’s concerns
- Lessons we learned from mistakes we made along the way
Novice to advanced designers, developers, project managers, managers, and directors. Participants should have a general understanding of eLearning concepts.
Technology discussed in this session:
Brainshark for content authoring and Train-by-Cell, which provides a mobile platform and a text messaging service.
You do not have access to these files. Please log in or join with a free membership to download these files.
Back to Library
Recent Job Postings
- Learning Management System Administrator
- eLearning Coordinator & Developer
- Director of Worldwide Learning & Professional Development
- eLearning Support Technologist
Madison, WI, USA
- SR Instructional Designer