People often see the learning management system (LMS) as a standalone application primarily servicing human resources. This limited scope severely constrains the value this key technology has been able to provide organizations. TeleTech, a leading global provider of relationship life cycle and business process services, recognized this gap and wanted to position the LMS as a strategic business application and critical technology hub in the transformation of business operations.

In this session you will explore how TeleTech has expanded the scope of their LMS to support their mission: balancing the latest innovations in technology with the empathy of human contact. You will learn how they were able to integrate their LMS with human resource information systems (HRIS) and their gamification application, mine LMS data to perform ad-hoc and trend analysis reporting, and leverage social media as an eLearning strategy.

Handouts