Compliance and Performance Support: A Balancing Act

Conference Archive

Performance Support Symposium 2013 - September 10, 2013

Matthew Hanzel

Director Regulatory Training
American Express

Performance support helps reduce costs by minimizing or even eliminating training while increasing productivity and performance. Instead of spending valuable time in a training class, employees are able to maximize work performance on the job with minimal intervention or training. Compliance, on the other hand, is often perceived as a barrier to performance. To stay in accordance with applicable federal, state, and local regulations, employees must often navigate a complicated set of principles and guidelines where the right answer usually starts with “it depends…” New regulations implemented in the aftermath of the great recession have made compliance even more difficult and performance support even more important.

Participants in this case-study session will learn how one Fortune 100 financial services company addressed evolving regulatory compliance requirements and enabled continued employee performance through the adoption of performance support systems and processes. You’ll learn how to solve compliance challenges in your own organization using performance support. Few industries are void of regulatory requirements that impact performance support; this is an opportunity to share best practices and innovative approaches to dealing with such challenges.


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