Slowly, slowly, performance support is moving into organizational bloodstreams. Sometimes it happens because of the vision of learning leadership. Sometimes it is the sex appeal of nifty, widespread mobile devices, but most often it is line executives demanding less training and more results. Performance support is unique. It has the potential to do good things in all directions: from serving the organization to delivering when and where the need is to advancing individual careers. Yes, our careers.

This session will explore how performance support changes what learning units promise and what workforce learning professionals deliver.