One of the biggest issues in the learning and development field is transference after the students leave the class … and trying to measure that transference in a Level 3 (or higher) evaluation. Is the learner using the new skill, knowledge, or attitude they learned in class? In this session, learners will learn how Volvo Group Trucks Sales & Marketing Americas incorporated techniques into their advanced warranty-administration course in order to increase engagement before, during, and after the class as well as introduce “mini” Level 3 evaluations.

Participants in this session will learn the steps taken to design and develop an instructor-led class that encompassed personal development and insight, collaboration, and a bit of action learning. You’ll develop your own action plan to implement “mini” Level 3 evaluations and brainstorm strategies to increase engagement before, during, and after class.

In this session, you will learn:

  • How to increase engagement through design and content
  • How to incorporate collaboration with peers and managers
  • The lessons learned through this process


Novice-to-advanced designers, developers, managers, and directors. Participants should be in the L&D field and understand the aspects of designing and developing a course as well as the associated challenges.


Session Video