UPS Leadership Development—Creating a New Virtual World of Learning

Conference Archive

Learning Solutions Conference & Expo 2013 - March 14, 2013

Russell Watsky

Instructional Design Supervisor

In years past, like many companies, UPS addressed supervisor and manager leadership development primarily through classroom-based leadership schools. These centralized schools brought supervisors or managers together from around the world, trained them on a range of leadership competencies, and gave them opportunities to apply new skills through simulations, role-plays, and collaboration with others. Expansion has created a need for quicker training of leaders and with greater precision than the previous instructor-led model could support. To address this need, UPS reimagined leadership development training and designed 53 eLearning courses wrapped within a virtual UPS environment. Rather than being prescribed training, it is on demand and driven by a leader’s individual needs.

Participants in this case-study session will learn about this flexible curriculum model and unique interface. You’ll explore how performance plans are embedded within each course and how leaders are supported post-training through a web portal that serves as a resource repository and collaboration hub.

In this session, you will learn:

  • How to create a flexible leadership curriculum
  • How to improve eLearning engagement
  • About unique features that increase learner feedback
  • How to bring characters to life
  • How to create more realistic and challenging simulations
  • How to create a performance plan within a course
  • How to support post-training learning

Novice and intermediate designers, developers, project managers, and managers. You’ll gain the most value if you are interested in creating a curriculum model that is highly interactive and flexible, and that challenges learners to consider performance in terms of people and business results.


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