Performance Support Maturity: Management Strategies from Levels 1 through 4
Conference Archive
Learning Solutions Conference & Expo 2013 - March 14, 2013

Frank Nguyen
Learning Executive
As performance support (PS) technologies have improved and the need for employee productivity has increased in recent years, we have witnessed a resurgence of interest and adoption in PS. Because of these factors, we no longer have the luxury of deciding if our respective organizations should adopt performance support, but when and more importantly how.
In this session, participants will explore a performance-support maturity (PSM) model that you can use to objectively assess your organization’s existing performance-support practices. Using this information, you will be able to identify areas to enhance your PS efforts, future targets to invest time or money, and opportunities to drive continuous improvement. You will compare and contrast level 1 PS organizations against levels 2 through 4, assess your organization’s current maturity, and apply strategies that you can use to elevate your organization’s PS maturity level.
In this session, you will learn:
- The five factors that drive an organization’s performance support maturity (PSM) level
- Describe the four level of PSM
- Assess your organization’s performance support maturity level
- Apply management strategies to elevate your organization’s current PSM level
Audience:
Intermediate and advanced
managers, directors, vice presidents, and CLOs. Participants should have some
prior knowledge of what a performance support system is as compared to a
traditional learning management system. In addition, some familiarity with
another maturity model such as CMM is helpful, but not necessary.
Handouts
You do not have access to these files. Please log in or join with a free membership to download these files.
You do not have access to these files. Please log in or join with a free membership to download these files.

Upcoming Events
Recent Job Postings
- Assistant eLearning Director
Philadelphia, PA - Instructional Designer
Omaha, NE - eLearning Developer & Coordinator
Remote, USA - Senior Learning Specialist
Atlanta, GA - Learning Mgt System Administrator - CBT Specialist
Providence, Rhode Island