Saint Vincent Health Center (SVHC) used both classroom and eLearning programs over the last 10 years, but both systems had problems with information overload, retention, and poor transfer of learning to the job. Moving toward a performance support culture has provided it with a method of giving associates the information they need, when they need it, where they need it. It’s also converting its education to a three-part performance support model, to include prerequisite information, classroom time dedicated to practice with a skill or concept, and follow-up performance support on the job. How does a company deal with such a big culture change?

Participants in this case-study session will examine the role of performance support in the workplace and how Saint Vincent Health Center is applying it. You’ll get a description of the steps taken to acquire executive and management buy-in for performance support as the new organizational learning philosophy; how stakeholders were involved in the process of building the performance support solution; a demonstration of one of its performance support solutions and how it works; and how implementation has alleviated long-standing problems.

In this session, you will learn:

  • The cultural aspects of performance support
  • Steps taken by SVHC to implement a performance support philosophy for education
  • Methods used by SVHC to involve administration and stakeholders to assure success
  • The lessons learned by the implementation team during the process

Intermediate professionals.