The County Technical Assistance Service (CTAS) is a public service agency at the University of Tennessee that provides technical assistance and training to county officials in Tennessee. Throughout the years, it has published more than 20 manuals to assist county officials in their jobs. Keeping the publications current was costly and time-consuming, and the manuals were so complex that many officials ignored them and called CTAS directly for information instead.

Participants in this case-study session will learn how, using Drupal open-source software, CTAS designed a searchable content management system, or electronic library, which contains all of the content from its publications. The system has eliminated the need for print publications, provided an easier format to find answers to questions about Tennessee county government, and enabled CTAS consultants to update information in an easy and timely manner. You’ll learn the process of creating a searchable content management system, while addressing the technology’s own list of requirements that you must consider along with the learners’ needs.

In this session, you will learn:

  • The features of Drupal open-source software
  • How CTAS organized content from its publications into topics
  • How CTAS got buy-in for the project from its co-workers, associations, and customers
  • The advantages and disadvantages of an electronic library

Audience:
Novice designers, developers, project managers, and anyone with an interest in learning about Drupal.

Handouts