Many documentation teams embraced document management systems long ago. This widely accepted practice resulted in more agility and flexibility in deliverables (assuming the documentation management system or content management system was implemented efficiently). Traditional and legacy ILT and WBT development processes typically leave us disconnected from asset management, development, editing, and subject matter-expert input. Training departments typically face these challenges: the product, solution, or service requiring training keeps changing; they need to integrate content from both the documentation team and marketing or engineering teams; there are multiple training audiences, who all need a slightly different subset of the training materials; and there are localization and translation requirements for training materials
This case-study session provides a real-world example of how Hewlett-Packard uses a document control system to generate both ILT and WBT content. The emphasis is on the ROI gained by migrating away from flat files and static HTML development platforms to dynamically rendered course materials.
In this session, you will learn:
- How to identify challenges for single-sourcing ILT and WBT content
- The benefits of successful single-sourcing of ILT and WBT materials
- The specific investments of time, money, and resources used to create a single-source solution
- Specific persuasive speaking points aimed at obtaining sponsorship, funding, and management support
Audience:
Intermediate designers, developers, project managers, managers, and directors. Previous experience trying to leverage training content between ILT and WBT delivery methods is helpful, but not critical.