Using PS for a Global Technology Upgrade at Marriott International

Conference Archive

Performance Support Symposium 2012 - September 13, 2012

John K. Hart

Director of Learning Strategy and Innovation
Marriott International

Marriott International needed to upgrade its computing environment to ensure uninterrupted and seamless support of its operating system and to minimize security vulnerabilities; the upgrade was also expected to increase productivity among associates. Studies showed that mandating a traditional curriculum would be disruptive, so the company decided to provide resources and support each team in developing its own requirements.

Part of the solutions was an intuitive widget that supports self-service learning and connects learners to the most relevant instructional content on-demand. Content included off-the-shelf eLearning tutorials broken down into thousands of nuggets that range in duration from 30 seconds to three minutes. Content could be packaged or customized by project or internal organization, by application or by feature, and be used globally by 140,000 employees speaking 50 languages. Participants in this session will learn about the strategy and implementation of this global initiative.


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