The Change Management Needed When Launching a PS Strategy

Conference Archive

Performance Support Symposium 2012 - September 14, 2012

Rory Francis

Performance Development Design Manager
Huntington National Bank

Rose Lawyer

Learning Development Manager
Huntington National Bank

Implementing performance support (PS) requires a shift in management strategy that includes changes from leadership, training, and performers. Leadership needs to think differently about how they expect their colleagues to perform, training needs to think differently about how and what they deliver, and colleagues need to think and behave differently when they need support on the job.

In this session you will learn how preparing leadership and training for the change can help colleagues move through the change process more quickly. You will examine how changing expectations, communicating the changes, and modeling and practicing the new behavior can make your PS launch a success.


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