Implementing performance support (PS) requires a shift in management strategy that includes changes from leadership, training, and performers. Leadership needs to think differently about how they expect their colleagues to perform, training needs to think differently about how and what they deliver, and colleagues need to think and behave differently when they need support on the job.

In this session you will learn how preparing leadership and training for the change can help colleagues move through the change process more quickly. You will examine how changing expectations, communicating the changes, and modeling and practicing the new behavior can make your PS launch a success.