Communicating About PS from Concept through Measurement

Conference Archive

Performance Support Symposium 2012 - September 13, 2012

Jeremy Smith

Senior Learning Solutions Manager
Herman Miller

Lack of communication can put any initiative in jeopardy, especially something as innovative and potentially disruptive as performance support. Well-planned, thoughtful, and sustained communication across your organization, from executives to end users, can dramatically increase your potential for success. Consider who will be impacted by change and who will be agents of it. Decide if performance support is a learning initiative or a business strategy, and who communicates it as such. Prepare to manage expectations, especially when everyone wants a solution for their project. So what can you do to improve your organization's communication?

In this session you will learn about different audiences that need to hear from you, their possible interests, concerns, and roles in communicating performance support, and communication strategies and tactics that can make them supportive, active extensions of your initiative.


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