Performance support is all about solving problems. And with it comes change … sometimes to systems that have been working efficiently, and sometimes to individuals who resist trends. But performance support is here to stay, so it’s up to organizations and learning professionals to utilize it as effectively as possible. The first step is getting everyone on board.

Fortunately, performance support has a lot to recommend itself. Dr. Allison Rossett explains how it changes what learning units promise, how it alters what they deliver, and how it changes our work and our value.