HP sales representatives were frustrated in finding information, locating experts, and trying to learn from others' experiences. Senior executives set aggressive goals to speed the adoption of a social media platform to enhance collaboration among the globally dispersed sales teams in order to win more business and build customer loyalty. To manage the change in behavior and work process, HP established a high-touch, informal, and on-the-job training program based on the principles: personal, free, simple, and accessible. By leveraging the enterprise-wide implementations of Microsoft Sharepoint, Brainshark, and Jive social media software, HP successfully implemented an easy-to-navigate mobile learning path.
Participants in this case-study session will learn how HP tackled the problem of training a group of dispersed and increasingly mobile employees in the most efficient and cost-conscious manner. You'll learn ways to provide learners with a continuous but invisible training path that insinuates training into the work day in a seamless and almost painless manner. You'll discover the best ways to capitalize on readily available platforms and technology to design, develop, and deliver mobile-ready video-based learning modules.
In this session, you will learn:
- How to easily identify the most effective use of mobile deliverables within a training program
- How to reduce development time through templates and reusable processes
- Ways to establish better cross-functional collaboration for the learner
Technology discussed in this session: Microsoft PowerPoint, Microsoft SharePoint, Brainshark, and Jive social business software.
Audience: No previous experience or knowledge required.
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