The Training Ups and Downs of an LMS Upgrade – A Case Study

Conference Archive

Learning Solutions Conference & Expo 2012 - March 21, 2012

Danelle Koster

LMS System Administrator
Northrop Grumman – Electronic Systems Sector

Deborah Southan

LMS System Administrator
Northrop Grumman – Electronic Systems Sector

The same issue faces every training organization: a requirement for a large training initiative related to a software deployment or upgrade that requires training a diverse set of users. The timeline between the delivery of the final product and the start of training is usually short (if it exists at all), and the training staff needs to find ways to make things work. In 2010, Northrop Grumman (NG) upgraded its Learning Management System (LMS). The training team’s task was to deploy different types of learning to different groups of users, the largest of which was about 100,000 people. The expected timeline between the deliverable product and the start of training was short, and they needed to find ways to make things work with limited resources of people, time, and money.

Participants in this case-study session will look at the Northrop Grumman training project for deployment of the upgrade to their LMS. You will focus on the team’s planning, the development and deployment strategies put into place, and the results of the training.

In this session, you will learn:

  • How to identify the training audiences
  • How to make instructional-delivery-type decisions
  • How to market your training effort
  • How to evaluate your results

Audience: Intermediate-level participants. This session will support individuals who are preparing for an initial deployment or upgrade to a LMS or other large-scale software tool to identify, develop, and deploy training to ensure success.


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