"Social learning" and "informal learning" are among the training industry's hottest phrases these days. But there's so much confusion over what they mean, and what they mean to those of us in the business.

In this session we'll spend some time looking at real examples of social and informal learning as it happens in workplaces all the time, every day. Along the way we'll generate some ideas for locating, supporting and facilitating social learning opportunities toward the greater goal of enhancing organizational performance.

Handouts