Domino’s Pizza had the challenges of how to get store-level, front line, General Managers and team members (mostly non-technical users dispersed worldwide with various levels of intranet connectivity) trained on technical and complex subjects. This included their POS system, nightly closing processes, schedule creation, technology troubleshooting, food and labor issues, etc. They needed a Web-based, intranet solution to reach their 5,000 domestic stores, collaborative tools to help users learn from each other, and delivery for next to nothing (as they had no budget).

Participants in this case-study session will learn how they solved these issues and launched a new social and collaborative learning environment. You’ll see a live demo of their site and sample content. You’ll learn the do’s and don’ts of Enterprise 2.0, and what Domino's is doing to enhance collaboration in their intranets. While there's a great deal of information on Web 2.0, there's still not a great deal of widely shared information on Enterprise 2.0.

In this session, you will learn:

  • The key elements to make Enterprise 2.0 and collaboration successful in your organization
  • How Domino’s Pizza used Open Source portal technologies (initially, very inexpensively)
  • Best practices for Web content authoring when users have low-end connectivity and very little time to learn on the job
  • How Domino’s Pizza is planning to use social equity to further enhance enterprise collaboration
Audience: Intermediate designers, developers, technical writers, managers, IT management, and corporate communications.

Handouts