Case Study: Using Articulate Rise and Screenflow to Create Engaging Technology Training

Conference Archive

DevLearn 2019 Conference - October 24, 2019

Kim Haslam

Senior Curriculum Developer

Brissa Ramos

Senior Curriculum Developer

Is your technology training content as dry as the Sahara Desert? Are short deadlines killing your creativity and ability to provide interesting and meaningful eLearning? Are you new to eLearning development and need a tool that’s easy to learn how to use? At ServiceNow, we had these common challenges and one more: we had technical releases two times a year. This meant that we needed a development tool that curriculum designers could learn without much difficulty and could develop with quickly, because anything that was created would be outdated and need to be replaced within six months. We also wanted a solution that would allow us to take our technology training and turn it into engaging, online content without sacrificing creativity and ease of use. Articulate's latest authoring tool, Rise, helped quench our thirst for interactive eLearning with a tool that is simple to use for design and development.

In this session, you’ll discover the Articulate Rise tips and approaches ServiceNow uses to rapidly create engaging technology training. You’ll explore ways to take mundane technical steps and convert them into appealing content through the use of blocks, text, statements, and lists. Since most of the time screenshots of an environment are needed in technical courses, you'll learn how you can use labeled images, GIFs, and microlearning videos to make this information content more engaging. You’ll also look at how you can use additional tools—such as Screenflow—to create videos, voiceover, and GIFs that can enhance your content further. Finally, you’ll find out how to accomplish all of this while applying real-world scenarios and storytelling to help your audience learn to solve the common problems they might encounter.  

In this session, you will learn:

  • How to configure Articulate Rise for modular learning
  • Tips for how to use Articulate Rise's text and image blocks to create engaging content for technology training
  • Best practices for Rise layout and color schemes
  • How to incorporate GIFs to teach small technical steps through the tool Screenflow
  • How to apply storytelling techniques and personas to technology training


Designers, developers  

Technology discussed:

Articulate Rise, Screenflow


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